Privacy Policy

Section 1 - What do we collect?

When you browse our website, we automatically receive your IP address (Internet Protocol), and further information about the technology you are using (navigator etc.). We use these informationonly and without exception to improve our services (this for example allows us to correct elements that do not display properly in the environment you use.). These information are confidential and accessible to our staff.

When you purchase a product from our store, as part of the buying and selling process, we require you to provide personal information such as your name, physical and email address. These information are only used for the processing of your order and are transmitted completely or partially to the carrier for the delivery of your packages and the intermediary to enable verification of your identity. Each provider receiving these information has his own specific conditions, however, we guarantee that your personal information will never be used for commercial purpose.

Marketing email: With your permission, we may send you emails about our store, new products and other updates. Opt-out links are provided at all times. These emails are usually limited to maximum one email per month and contain only KuSakuraShop related information.

Section 2 - Consent

By ordering on KuSakuraShop.com or, once you have entered your personal information, you automatically consent to your information being used as described on this page.

If we were to ask for your personal information for any other reason such as marketing, we would either ask you directly for your expressed consent, or provide you with an opportunity to decline.

Apart from this, which includes the contacts for marketing purpose, you will specifically be asked for your permission to use any personal data. You can naturally withdraw your consent at any time. You can request modification, correction, total or partial cancellation of information previously provided by contacting our contact form.

Section 3 - Disclosure

KuSakuraShop may disclose your personal information if required to do so by law or if you violate our Terms of Service.

Section 4 - Shopify

KuSakuraShop is hosted by Shopify Inc. Shopify provides us with an online e-commerce platform to sell our products and services. Shopify stores your data in their own data storage, databases, and general Shopify applications on a secure server. Shopify is one of the world's leading e-commerce platform when it comes to the security of its servers as described on their website.

Section 5 - Third-party services

The third-party providers used in general by KuSakuraShop will only collect and use your information to the extent necessary to allow them to perform the services they provide to us.

Concerning credit card payments
In case of a credit card payment, your information are transmitted in their entirety via Stripe in order to: verify your identity, increase online payment security, provide a delivery insurance. Stripe does not store your credit card information (read Stripe's privacy policy). KuSakuraShop and Shopify never have access to your bank details.

Some links on KuSakuraShop.com may direct you away from our site. We are not responsible for the privacy practices of other web sites and encourage you to read their privacy statements.

Google Analytics:
KuSakuraShop uses "Google Analytics" allowing us to have a better understanding of your navigation habits when browsing our site (and exclusively in this context). This strictly confidential information helps us to improve our site and provide a better browsing experience.
To opt out for all Google Analyics date collection, please refer to the Google documentation.

Facebook Pixel:
KuSakuraShop uses "the Facebook Pixel" allowing to better know your navigation habits when browsing our site and allowing to properly target users on FB depending on their interractions with our content.
For more information on how your data are used by Facebook, and how to limit the collect of data, please consult directly Facebook documentations

Section 6 - Security

KuSakuraShop takes reasonable precautions to protect your personal data, by following best practices to make sure they are not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

The ordering process goes through two different servers. The payment server, to which KuSakuraShop never has access to, highly encrypted (managed by Shopify) https and the navigation server (site) where you never have to enter personal information.

Section 7 - Cookies

For a proper operation of the site, KuSakuraShop uses Cookies. To use the site, these have to be accepted by your browser. Here is a list of the cookies used:

• _session_id: With this token Shopify can store details about your session (referrer, landing page, etc.).
• _shopify_visit Used by our website provider’s internal stats tracker to record the number of visits (no data withheld, persistent for 30 minutes from the last visit)
• _shopify_uniq, Counts the number of store visits by the customer. (No data withheld, expires at midnight local time of the visitor.)
• cart, stores cart content information for 2 weeks.
• _secure_session_id: stores information of the session for the checkout process.
• Google analytics (multiple cookies): PREF, set by Google to track store visitors (confidential and non-personal). More information on Google Analytics data collect on Google's website.
• ajs_anonymous_id, ajs_group_id, ajs_user_id: collect information about how visitors use the website, persistent for 1 year
• _orig_referrer: per session, to understand where our visitors have come from (referrer).
• unitSystem: keeps the selection of your metric system for one week.
• currency:keeps the selection of your metric system for one year.
• disclaimer_tools : states if you clicked on the disclaimer message about how to use the tools menu.

Section 8 - GDPR compliance (European users)

KuSakuraShop.com has always been compliant with the GDPR laws, even before the first mention of the law.
With only one exception, the cookie disclaimer, as we believe that a cookie disclaimer would only distrupt the navigation to serve an information that is identical for almost all websites on the internet.

Section 9 - Age of consent

By using this site you agree that you are at least the age of majority in your country of residence and therefore are authorized by law to accept the terms and conditions and the privacy policy described on this and other pages.

Section 10 - Modifications

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Question and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, you can contact us through our contact form.